RN
Regardt N
1 reviews | Active since Nov 2012
11 Dec 2017, 11:37
No Connection
On 7 December 2017, Vumatel came to install our Fibre line at our home. The installation went fine, but then there were no connection. The technician indicated that the problem might be with the box outside. He was subcontracted by Vumatel and only did installations and could not resolve a connection problem.
After various calls (and holding on for a t least 30 minutes every time), they are either off line and can't help or the problem is, according to them, with the ISP not with them. Today (11 December 2017) I got a reference number again , but will have to wait another 48 hours before someone will come out to have a look at what is wrong.
This is a very frustrating experience.
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Replies (2)
Vumatel's replyOfficial
11 Dec 2017, 17:54Good Evening
We trust that you are well.
Kind email us your address and contact details to *** so that we can assist you in getting this issue resolved.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply11 Dec 2017, 17:54
Official
Good Evening
We trust that you are well.
Kind email us your address and contact details to *** so that we can assist you in getting this issue resolved.
Kind Regards
The Vuma Team
Best regards,
RN
Regardt N's updateReviewer Update
13 Dec 2017, 08:32The problem was resolved 12 December 2017. The service I received rom Vumatel after this complaint, was very good. Thank you for the extra effort Vumatel. Thank You "Hello Peter" for this platform to raise our issues and complaints. I don't know if the issue would've been resolved without you.
RN
Regardt N's update13 Dec 2017, 08:32
Reviewer Update
The problem was resolved 12 December 2017. The service I received rom Vumatel after this complaint, was very good. Thank you for the extra effort Vumatel. Thank You "Hello Peter" for this platform to raise our issues and complaints. I don't know if the issue would've been resolved without you.