No Connection

On Friday the 3rd of November a new line was connected to my house. I was told that it needs to be configured, but will be up and running in 24 hours from installation.

Today, 4 days later, excluding the weekend, I called Vumatel to follow up on the call I logged on Monday the 6th of November. My ref number is: 23800. I got told that the line is faulty and a technician needs to be sent.

Questions is... Why is the turn around time so slow and why was it working on the day it got installed?

Clearly only the one service provider in the area and there I thought moving away from the other will make things beter.