No connection

Good day

I must say it is not a good day / morning by any stretch of imagination, I have once again just called Vumatel contact centre and spoke with Kaogelo who raised the above mentioned TKT/ INC ***4.

There was an outage on Saturday which and according to his updates it was resolved and I still DO NOT HAVE SERVICES! I implore you to go into my account and see how many TKT's have been raise from the beginning of this year.

I work from home and I NEED TO HAVE CONNECTION! I had spoken to Angela prior to the incident I raised today and I explained to her that in Feb, your technicians came into my apartment and they did what they needed to do for me to be connected, I vividly remember him saying they have changed my line to another line for better connection AND THAT'S when things started to go down spiral!

Time and time again I would experience intermittent connection, if there is an areal outage when the issue is resolved my line would not come up.

This is diabolical that I always have to chase up with your contact centre for technicians who come into my apartment and not fix the source of the issue!

I URGENTLY need you to escalate and send your technicians to fix this issue. Broadband and service has been off since Sat around 4PM.