1 reviews | Active since Mar 2014
No Connection
This is the second time I am writing a complaint on this platform about Vumatel. The up to 6 day turnaround time does not work for me as I work from home full time. I have not had internet for over 24 hours and I logged a call with my service provider and I later received a message from Vumatel saying that there is no problem in the field and that they need to come to my house and they will contact me shortly, still waiting. My issue is that when I called MWEB this morning they are telling me different story and the story I get is that there's issues in the area linked to my house but why is not communicated because normally I would get an SMS when there is an issue in the area. The service provider is telling me one thing and Vumatel is sending me something else. What is the story guys!
Thank you for your response. Why was this not communicated? I normally receive an SMS notification if there is an issue, it has been over 24 hours with no connection and no communication from you, why was communication not sent done this around? It would save a lot of time for customers trying to figure out what is wrong and it would also save the money we spend calling into the call center.
Thank you for your response. Why was this not communicated? I normally receive an SMS notification if there is an issue, it has been over 24 hours with no connection and no communication from you, why was communication not sent done this around? It would save a lot of time for customers trying to figure out what is wrong and it would also save the money we spend calling into the call center.