No communication

I have been waiting for an agent to attend to me. To make me understand why don't I have any connection it's beenore then 9 hours with our connection. We pay on time in full. This service is ****.i want a full reimbur*****t for the ours I had no connectivity. We we miss payment the connection is cut but look at the level off service we receive. I just had to stay with rain

They speak about transferring you to an agent still waiting. It's been 9 hours no phones are answered no WhatsApp are answered. So is Vimatel is the people on level.