No care for customers very bad customer service

I have a problem with my fibre to home ,logged a query 3 days ago it has not yet be resolved I am without internet for the 3rd day .They have no sense of emergency instead whenever I do follow up I’m being told that “ Someone will contact me “ .I went to their offices more than 5 times ,when you call their call centre you hold and line disconnecting.Their WhatsApp will ask you same thing all over again and be told to wait forever 😡😡😡