No care attitude

I've had no internet connectivity since Sunday evening. Logged a service request with Vodacom (my service provider) who logged a service request with Vuma. A lady from Vuma contacted me and scheduled an appointment for a technician to come out at 5pm on Tuesday, 13 January - nobody pitched. I've contacted Vodacom again this morning, they contacted Vuma, to which Vuma's response was that they're still within the 48 hours that the ticket is valid, so Vodacom an myself must just be patient. The fact that Vuma didn't honour an appointment seems to be okay in their eyes. Yet, I am expected to keep paying for something I don't have. Pathetic!