No assistance from Vumatel or Vodacom

My cable was damaged outside my property, so I phoned Vodacom my service provider, which in turn contacted Vumatel. Vumatel technician phoned me and said he is outside my property. They left before i could speak to them, I tried phoning them several times to find out what the problem was. Nobody returned my call. Then late the next day i received a email from another service provider contracted to Vumatel telling me that i need to pay R1725 for reinstallation. I phoned Vodacom Fibre who was not helpful at all and told me I have to pay otherwise i will not have Fibre. Up to date i have spoken to Vumatel and Vodacom on several occasions and logged ticket numbers without any assistance. The installation of the Fibre was done very bad and the cable is exposed on the outside of my property as well as inside. My Fibre has been down since 15th of January 2024 (9 days) for paying for a service that i do not get.