ML
Monique L
1 reviews | Active since Apr 2014
19 Aug 2023, 10:13
No assistance from Vumatel
We have a Fibre deal with Afrihost and the Operator/Provider is Vumatel. Since we updated our fibre package on 29 July 2023, we have had endless problems and after daily complaints logged with Afrihost and even phoning Vumatel the agent at Afrihost says that we need a laptop to test the speed directly via a LAN cable plugged into the laptop. We do not have a laptop at the moment, so this means that Vumatel will not send out a technician to see if our router may be faulty. The agent at Afrihost tells me I should ask a neighbor for a laptop to use! What I do not understand is, before our update we had uninterrupted fibre.
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Monique L's updateReviewer Update
21 Aug 2023, 10:36Thats what you keep telling us. We had no problems getting signal before we upgraded on 29 July 2023. Eversince then, our devices lose signal and we get a message "Connected with no internet". According to Afrihost, the only way in which you will send a technician is if we prove the line is faulty, doing this we need a laptop which we dont have. So we are stuck paying more for our internet package and getting no service or assistance. We phone Afrihost daily and they are shrugging shoulders because we have no laptop and you just dont do business like that. Even after the screenshots we sent where our line tested half of what it should on speedtests, so what do we do now?
ML
Monique L's update21 Aug 2023, 10:36
Reviewer Update
Thats what you keep telling us. We had no problems getting signal before we upgraded on 29 July 2023. Eversince then, our devices lose signal and we get a message "Connected with no internet". According to Afrihost, the only way in which you will send a technician is if we prove the line is faulty, doing this we need a laptop which we dont have. So we are stuck paying more for our internet package and getting no service or assistance. We phone Afrihost daily and they are shrugging shoulders because we have no laptop and you just dont do business like that. Even after the screenshots we sent where our line tested half of what it should on speedtests, so what do we do now?