No assistance from Vumatel

Its been nearly two months to try and get my WIFI sorted out at my new property. After the purchase of the property I found that the ONT box was ******. Trying to explain this situation to and ISP is one thing, then getting the ISP to explain this to Vumatel is another thing because it is impossible to get speak to Vumatel when you are a private individual.

Afrihost has failed to get this right. The ISP get to a certain point and after 24 to 48 hours Vumatel responds with "The line is held by another ISP". Then another ticket is logged with VUMATEL and after 24 to 48 hrs same story. Then we I try to do a new installation and after 24 to 48 hrs same story. I am now trying with VOX, as the info I received is that the original ONT box linked to my line is held with the ISP VOX. But still, the same story. VUMATEL responds with "The line is held by another ISP". What am I to do? Each time is 24 to 48 hrs waiting just to hear the same story from VUMATEL "The line is held by another ISP".

What is so difficult to understand VUMATEL? I am the new owner! Why cant I get WIFI?

1. ONT box (FSANCXNK00CD5CCA) ****** from the property 2. ONT box (FSANCXNK00CD5AEC) is the new ONT installed at my property 3. VOX order no X*** has the latest response "The line is held by another ISP"

I need my WIFI sorted out and no one is prepared to assist.