1 reviews | Active since Nov 2016

25 Jul 2022, 11:43

No activation yet payment was done

I've downgraded on last week monday made payment on Tuesday yet no activation. This matter has been escalated yet I'm still waiting with no communication. I've spent so much money on airtime and data I could've kept the package as is. Imagine losing your job over this

0
Replies (13)
's update26 Jul 2022, 10:35
Reviewer Update
That is the order nr. I am with mweb. And they were told that vuma received payment however they are still waiting for vuma to just activate my line.
's update26 Jul 2022, 14:07
Reviewer Update
Wat ek waar moet kry. Julle het klaar my geld nou ait ek sonder bleddie werk n julle mors my tyd...... mxm
's update26 Jul 2022, 20:30
Reviewer Update
VC-1***
's update26 Jul 2022, 20:30
Reviewer Update
VC-1***
's update26 Jul 2022, 20:31
Reviewer Update
VC- 1***
Vumatel
Vumatel's reply27 Jul 2022, 09:30
Official
Good day Janine

Please note that the above-provided order number is incomplete. Kindly contact your ISP to provide an order number with the twelve-digit reference order number starting with VC or VR and we will assist with your installation request.

kind Regards
Vuma Team
Vumatel
Vumatel's reply27 Jul 2022, 10:29
Official
Good day Janine

Please note that we tried to make contact however the above-provided contact detail goes to voicemail.
Kindly note that we have escalated your activation request to our installation team to assist. We will revert once feedback is received.

Kind Regards
Vuma Team
's update27 Jul 2022, 14:47
Reviewer Update
Vr-***
Vumatel
Vumatel's reply27 Jul 2022, 15:18
Official
Good day Janine

Thanks for the response.
Please note that the activation team is still working on your line. We will revert once feedback is received.

Kind Regards
Vuma Team
's update27 Jul 2022, 15:22
Reviewer Update
Can you maybe explain to me eventhou payment has been done a week ago what the problem is and what feedback needs to be given in order to activate my line
's update27 Jul 2022, 15:23
Reviewer Update
I have been using this line for a few months
's update03 Aug 2022, 10:25
Reviewer Update
Is that going to take another 72 hours prior to the 3 weeks
's update10 Aug 2022, 10:41
Reviewer Update
Good morning no nothing yet