No Activation, No response (11 Days)

My fibre line was installed on the 20th October, still waiting for the line to be "configured" by the maintenance department at Vumatel, after numerous calls and escalations still no reply from the department, it's been 11 days now. *** even Afrihost escalated the problem no joy. This company should NOT be open for business they have the monopoly and don't value customer service !!!!