TM
Thabile M

1 reviews | Active since Jul 2023

07 Jul 2023, 14:11

No activation, No Internet Connection

Good Day I hope that I will receive the assistance I have failed to get from Vuma in the last month and 2 weeks. I joined Vumatel / SADV as a new client and paid an amount of R429 on the 20th of May 2023 and to date my line is still not activated. I have had no internet since May to date and as you can imagine this is highly frustrating because not only do I need fibre in order to perform my work duties, but I have also had to go into the office on a daily basis and have been spending money on petrol which I would not have to if Vumatel would send a Technician who will really help and do their job. Vumatel has sent 4 technicians in total and all 4 have been unable to assist, they get to my house and simply switch the router on and off, clearly this isn’t helping. Dealing with this has been an absolute frustration for me because no one seems to know what they’re doing. As a result of all of this, in addition to the petrol expense, I now have to purchase data almost daily which is extremely costly. Can someone at Vumatel please put me out of my misery and have this issue sorted, can someone please contact me about this. I can be reached on **********

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