No action on a ticket for 7days

Vuma not actioning a ticket that has been open for 7days. I relicated and relicated my fibre line. A Vuma consultant was a my premisis on Monday 5 August. He fitted a new vuma box and advised that the unit just needs to be activated which will take about 30min. He also advised that the PON light will go solid once the ubit is activated by vuma. One week later the PON light is still flashing. Apperently the ticket is with the vuma rock team and they are doing noting!! The ticket have been escalated yet no one from Vuma cares to respond to the ticket! Vuma is the worst!!!