No accountability from Vumatel and Home Connect

I have an internet outage since yesterday and I currently still don't have any connection. Between Home Connect and Vumatel there is not accountability. I got a call from Home Connect this morning saying that the outage is due damage to infrastructure caused by the COCT digging. When I asked if I will get a refund for the days lost I was bluntly told NO. Vumatel and Home Connect's operational issues is not my problem, yet I as the paying customer is the only one that loses. I am to lose money due to their operational issues, then surely I should share in their profits. To both Vumatel and Home Connect you have no ****** clue what customer service is.