No accountability for inactive services that I already paid for.

On the 24/02/2024 I paid for Fibre connection services for Vumatel,they told me they would not go ahead with installation until I sent my proof of payment which I did I paid at PnP. I waited for months on end and no technician came no reassurance no nothing. I still needed the fibre so I paid once again via Afrihost for Vumatel to install and yet and still no one came until I started fighting with them for them to send a technician as I paid for a second time for services that weren't rendered. They told me they can't process it because they see a pending order under the same name,which I believe was not my problem but a sloppy mistake on their end. I cancelled the first order,and after multiple calls and emails sent they technician who came at 20:00 on 18/07/2024. I am disappointed to say my services have not been active since then. When I call not only do they tell me about the former order which I canceled but they sent me the wrong wifi name and password and refuse to address me directly only when I call in,which I did today at 09:58 did I get feedback. When I call Afrihost they revert me back to Vumatel,it's like no one wants to be held accountable for services that I paid for TWICE!!!!!. I am angry and frustrated. It's making me look bad at work as well. Can someone please assist. All I want is my password and for my WiFi to be activated.