No accountability

Good day,

I am hoping you can assist me as I have been struggling to get assistance for the past 3 weeks. My name is Theko and currently have a fibre line with Afrihost and have been trying to migrate my line to the new premises effective 2021/07/01 however it turns out that SADV has allocated that line to someone else and I have been trying to get Afrihost to assist in getting this resolved and unfortunately no one is helping, I have been dealing with Gift who promised to call me today in the morning and haven't ever since and now when I called I spoke to Moiponi whom dropped the call on me, the service I've been getting from Afrihost is rather terrible to say the least. I took it upon myself to contact SADV to have that line cancelled and they advised that they do not deal with clients they only deal with ISP's and Afrihost needs to liaise with Vuma to get this sorted. SADV has allocated my address to someone else and we need them to release that line so Afrihost can allocate that line to me, I have sent Gift my proof of address and everything else he's asked for but for the life of me I can't understand what the hold up is and I am even thinking of cancelling this whole deal completely because its been 1 thing after the other and false promises and this 1 blaming the other 1. May you kindly advise whom I need to speak to so I can get this sorted.

The address in question is 16 Emerald Boulevard, Greenstone Ridge, Greenstone Hill 1609