No access for the 3rd day

I am experiencing a serious issue with my Vumatel internet connection. My internet has been down for the past three days, and there has been no communication from the company regarding the cause or resolution. This has caused significant inconvenience, and I would appreciate urgent attention to this matter. I expect either a resolution or an update as soon as possible. I have been calling them with a reference number, yesterday the consultant said that the technicians were 80% complete, called again today and guess what, they are still busy. This is unacceptable because at the end of the month, you still have to pay your account in full.Please assist in restoring my service.