Nice way to tell your customer to get ****ed...

My initial Email: To whom it may concern, I have just gotten a second line with you guys in the highlands north area. While the one line (recent install) in Jauncey Road seems to be working just fine, My existing line that I have had with you for 5+ years is down and has been down for the last 2 days. I am going nuts because there seems to be no solution to this and we all know escalations mean little other than be patient. I however need an ETA or solution to the issue that I am experiencing at 3rd Avenue Talboton. I have been left in the dark about this matter, no one has contacted me or given me any indication as to how this will be remedied. I have run through all the troubleshooting with my ISP and they cannot escalate further. Please let me ASAP or I will change both packages and ensure I never deal with Vumatel again.

Your Reply "Hi Thank you for reaching out to Vumatel Sales.

Please kindly contact your ISP and they will assist with your payment/password and connection queries."