New Line - No Service - No Visibility

You guys really dropped the ball. the initial experiance to get a new fibre line installed was seem less. service was great and the technitian was at my house the next day. Unfortunatley from there it was down hill. a week later and i still dont have a working line. My ISP logged a call but has zero visibility on the status and when ill get any feedback. At the current rate, i'm contemplating going with one of you competitors. Please contact me and sort this out ASAP.