NEVER USE VUMATEL OR WEBAFRICA

We had an install done and now we've waited for "a configuration issue to be resolved" for over two weeks. Myself and my fiance have been passed between Vumatel and Webafrica because no one takes ownership of fault. I just had a chat to one of the call centre agents at Vumatel (the third time today, probably the 50th call logged this month) after trying to get hold of the team leader on duty (I was told he'd called me). He had knocked off by the time I called (surprise surprise, Vumatel not returning ANOTHER call). The earliest booking for a technician to get to our place to sort out our line is the 30th (That's on an urgent call out) yet to get the sale and install, they had plenty of open bookings. This issue is going on three weeks now.

Webafrica and Vumatel are both pathetic businesses with ZERO regard for customer service. To say I'm irate is putting it mildly. I'm locked into using them because they do our area (and our landlord use Webafrica), but I would strongly suggest that anyone who has the choice of NOT using Webafrica or Vumatel do so - save yourself the time and effort. If you're on here looking for referrals regarding the best provider and ISP, IT'S NOT VUMATEL OR WEBAFRICA.