Network outage horror

For the past 3 months I have had an outage and for hours at a time ,to top it all i have gone the two nights and a day without network and the number on their website has an automated answer telling you you need to call your Isp and that only has a WhatsApp number which doesn't help much because they will all give you these ticket numbers to show a call has been logged but nothing happens. Vumatel is quick to disconect but what happens with my days lost network ? They don't refund for these glitches. I must say i am beyond dissapointed with the poor service . The worst part is I use Wi-Fi to work but now i had to but data at an extra cost and inconvenience .