Negligence of Vumatel installation.

We recently bought a house where Vumatel installed the fibre. Over the weekend our dog dug up the cable, turns out it was not even 10cm below the surface and there was no duct around the fibre cable. Now the service provider wants me to pay for a whole new installation but if it were done correctly the first time this wouldn't have happened.

I know for a fact this is not as per company spec and I would love to know who signed off this installation as myself and my husband both worked for Vumatel and we know this is not done correctly.

Now trying to contact Vumatel seems impossible, you have to go through the service provider, which so happens to be Mweb, they can't help me either and keeps on transferring me to different people, all telling me that they have escalated the situation with Vumatel. In the mean time, I still had to pay for my wifi in full, not even using it because no one is getting back to me.

I will not be paying for a new installation because of Vumatel being negligent.

I am so fed up with incompetence.