NEGLIGENCE FROM VUMATEL - DISMAL SERVICE

I am highly disgusted with VUMATEL contact number ( ********** 862) as there is clearly no protocol in the company. They do not adhere to their terms and conditions .I am a business owner of many companies that require my attention on an hourly basis , i have no time to pin point and repeat myself like a parrot that i need my internet sorted out!!!

My issue is due no internet access for the past 72 hours of talking to them , how do i run my cctv? It is stipulated that the normal protocol takes between 24 - 48hrs to sort my fibre out.

My home is unsafe at the moment as they have not responded to me for a great length of time as supposed to be adhered too. my kids cannot do their homework due no internet access , please bare in mind it is the 21st century.

Customer service is terrible as they had promised for a response from the technician , which came through but did not fix the problem. I was told that they will get back to me immediately as i've been their customer for 6 months!!!! Now my question is if something happens to my house especially without my CCTV???what will i do? I'm now putting my family members at risk due to this negligence.

They had appointed a lady named Caroline - but had refused to give me the full information and the details of the consultant , which i find unprofessional!

TOTALLY FURIOUS!! TERRIBLE SERVICE!!!!!!!!!