Negligence

I don't know how to express my emotions right now with vumatel,I have gone from pillar to post with no assistance or whatsoever,ur service is really bad ,bad is an understatement actually,I have been patient I have been promised to be contacted,how on earth does an investigation take thing long...a whole 6months ,I just need my money back that's all ,I did not make a mistake but u (agent) did ,R399 is a whole lot of money .giving me an incorrect reference number is just negligence nd I see that neither the agent or the company see anything wrong about it ,I'm frustrated to the core I've been patient enough and I think my patience is taken for granted.