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Noleen D
1 reviews | Active since Nov 2023
02 Apr 2024, 12:57
need urgent confirmation about my installation
i moved houses and informed Vuma before my moved that I need the line to be moved to my new location can cancel the current one I have on the 31 March. The debit order went off from my account when I try to contact Vuma via their whatsapp. I keep on getting this message - That is not a valid option, please choose the number that best matches your reason for this live chat session. When I choose option 4 to speak to an Agent. Can you please assist. this is affecting my work from home
Helpful (0)
Replies (14)0
Replies (14)
Vumatel's replyOfficial
02 Apr 2024, 16:16Good day Noleen,
Thank you for taking our call. We have escalated your query to our accounts team for further assistance.
Regards
The Vuma Team
Thank you for taking our call. We have escalated your query to our accounts team for further assistance.
Regards
The Vuma Team
Vumatel's reply02 Apr 2024, 16:16
Official
Good day Noleen,
Thank you for taking our call. We have escalated your query to our accounts team for further assistance.
Regards
The Vuma Team
Thank you for taking our call. We have escalated your query to our accounts team for further assistance.
Regards
The Vuma Team
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Noleen D's updateReviewer Update
03 Apr 2024, 15:33Good Day
IS there any feedback in this
IS there any feedback in this
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Noleen D's update03 Apr 2024, 15:33
Reviewer Update
Good Day
IS there any feedback in this
IS there any feedback in this
Vumatel's replyOfficial
04 Apr 2024, 08:49Good day Noleen
We will follow up with the team and revert.
Regards
The Vuma Team
We will follow up with the team and revert.
Regards
The Vuma Team
Vumatel's reply04 Apr 2024, 08:49
Official
Good day Noleen
We will follow up with the team and revert.
Regards
The Vuma Team
We will follow up with the team and revert.
Regards
The Vuma Team
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Noleen D's updateReviewer Update
04 Apr 2024, 09:19Morning Thank you
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Noleen D's update04 Apr 2024, 09:19
Reviewer Update
Morning Thank you
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Noleen D's updateReviewer Update
04 Apr 2024, 17:41any feedback I need the wifi or please refund my money, I cant believe its taking that long to speak to the accounts department because I also work with customers on a daily.
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Noleen D's update04 Apr 2024, 17:41
Reviewer Update
any feedback I need the wifi or please refund my money, I cant believe its taking that long to speak to the accounts department because I also work with customers on a daily.
Vumatel's replyOfficial
05 Apr 2024, 09:22Good day Noleen
The payment has been moved we have escalated the lead to scheduling.
Regards
The Vuma Team
The payment has been moved we have escalated the lead to scheduling.
Regards
The Vuma Team
Vumatel's reply05 Apr 2024, 09:22
Official
Good day Noleen
The payment has been moved we have escalated the lead to scheduling.
Regards
The Vuma Team
The payment has been moved we have escalated the lead to scheduling.
Regards
The Vuma Team
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Noleen D's updateReviewer Update
05 Apr 2024, 09:50Thank you very much.
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Noleen D's update05 Apr 2024, 09:50
Reviewer Update
Thank you very much.
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Noleen D's updateReviewer Update
08 Apr 2024, 09:41Good Morning
Thank you for moving the payment.
What is the eta for the installation
Thank you for moving the payment.
What is the eta for the installation
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Noleen D's update08 Apr 2024, 09:41
Reviewer Update
Good Morning
Thank you for moving the payment.
What is the eta for the installation
Thank you for moving the payment.
What is the eta for the installation
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Noleen D's updateReviewer Update
11 Apr 2024, 09:13Its been 11 days still no one from Vuma came to do the installation.
Why should I pay or a service that I am not using.
Why should I pay or a service that I am not using.
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Noleen D's update11 Apr 2024, 09:13
Reviewer Update
Its been 11 days still no one from Vuma came to do the installation.
Why should I pay or a service that I am not using.
Why should I pay or a service that I am not using.
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Noleen D's updateReviewer Update
17 Apr 2024, 14:12@Vuma is 17 days latter and no one came to my house for the installation. Can you rather give my money back PLEASE
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Noleen D's update17 Apr 2024, 14:12
Reviewer Update
@Vuma is 17 days latter and no one came to my house for the installation. Can you rather give my money back PLEASE
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Noleen D's updateReviewer Update
19 Apr 2024, 09:08 Dear @Vuma, given the lack of feedback for the past 19 days, I kindly request a cancellation of all services and a prompt refund. This delay is unacceptable.
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Noleen D's update19 Apr 2024, 09:08
Reviewer Update
Dear @Vuma, given the lack of feedback for the past 19 days, I kindly request a cancellation of all services and a prompt refund. This delay is unacceptable.
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Noleen D's updateReviewer Update
23 Apr 2024, 09:37GOOD DAY VUMA
CAN I HAVE MY MONEY BACK PLEASE ITS BEEN 23 DAYS STILL NO WI-FI
CAN I HAVE MY MONEY BACK PLEASE ITS BEEN 23 DAYS STILL NO WI-FI
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Noleen D's update23 Apr 2024, 09:37
Reviewer Update
GOOD DAY VUMA
CAN I HAVE MY MONEY BACK PLEASE ITS BEEN 23 DAYS STILL NO WI-FI
CAN I HAVE MY MONEY BACK PLEASE ITS BEEN 23 DAYS STILL NO WI-FI
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Noleen D's updateReviewer Update
30 Apr 2024, 12:1930 days latter and still no WiFi can I please have my money back
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Noleen D's update30 Apr 2024, 12:19
Reviewer Update
30 days latter and still no WiFi can I please have my money back
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Noleen D's updateReviewer Update
03 May 2024, 16:20Hi Vuma is been a month and 3 days and still no one came to do the installation. image.png 63.42 KBWas the last response i got from your team.
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Noleen D's update03 May 2024, 16:20
Reviewer Update
Hi Vuma is been a month and 3 days and still no one came to do the installation. image.png 63.42 KBWas the last response i got from your team.