NS
Nonhlanhla S
1 reviews | Active since May 2020
04 Aug 2022, 10:15
Need contact numbers for their billing department
This is like a ghost company, there are no contact numbers. the number that is on their web is a call center number that does not operate anymore. the wifi was closed, made a payment of R399 on the 24/07/22 and it was only opened for 9 days and closed again and I am told to pay R399 again.
Helpful (0)
Replies (8)0
Replies (8)
Vumatel's replyOfficial
04 Aug 2022, 13:41Good day Ninhlanhla
Thank you for being in contact with us. Please provide us with your residential address so that we can assist.
Regards
The Vuma Team
Thank you for being in contact with us. Please provide us with your residential address so that we can assist.
Regards
The Vuma Team
Vumatel's reply04 Aug 2022, 13:41
Official
Good day Ninhlanhla
Thank you for being in contact with us. Please provide us with your residential address so that we can assist.
Regards
The Vuma Team
Thank you for being in contact with us. Please provide us with your residential address so that we can assist.
Regards
The Vuma Team
NS
Nonhlanhla S's updateReviewer Update
04 Aug 2022, 13:435283B, Nokuthula Street, Zone5 Diepkloof, 1864.
NS
Nonhlanhla S's update04 Aug 2022, 13:43
Reviewer Update
5283B, Nokuthula Street, Zone5 Diepkloof, 1864.
Vumatel's replyOfficial
05 Aug 2022, 12:29Good day
Kindly note that we have escalated your query support team.
Regards
The Vuma Team
Kindly note that we have escalated your query support team.
Regards
The Vuma Team
Vumatel's reply05 Aug 2022, 12:29
Official
Good day
Kindly note that we have escalated your query support team.
Regards
The Vuma Team
Kindly note that we have escalated your query support team.
Regards
The Vuma Team
NS
Nonhlanhla S's updateReviewer Update
05 Aug 2022, 14:23Above is noted thanks, kindly advise how long this will take.
NS
Nonhlanhla S's update05 Aug 2022, 14:23
Reviewer Update
Above is noted thanks, kindly advise how long this will take.
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Nonhlanhla S's updateReviewer Update
08 Aug 2022, 19:57I have been waiting for 6 days now, nothing has happened. The account is still suspended. I have sent a pop showing that I paid what more do you guys need to open the service. Your the worst company ever.
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Nonhlanhla S's update08 Aug 2022, 19:57
Reviewer Update
I have been waiting for 6 days now, nothing has happened. The account is still suspended. I have sent a pop showing that I paid what more do you guys need to open the service. Your the worst company ever.
NS
Nonhlanhla S's updateReviewer Update
10 Aug 2022, 18:41It's been 8 days & we still have no wifi. Logged a dispute with my ISP still no joy. What will it take to open the account for something paid for on the 25th already
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Nonhlanhla S's update10 Aug 2022, 18:41
Reviewer Update
It's been 8 days & we still have no wifi. Logged a dispute with my ISP still no joy. What will it take to open the account for something paid for on the 25th already
NS
Nonhlanhla S's updateReviewer Update
11 Aug 2022, 14:19Please advise feedback on ticket number #Ref::51885.
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Nonhlanhla S's update11 Aug 2022, 14:19
Reviewer Update
Please advise feedback on ticket number #Ref::51885.
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Nonhlanhla S's updateReviewer Update
11 Aug 2022, 17:30So now the account is canceled without our consent. We did not request a cancelation but the reopening of the account that was suspended after paying. We need the account opened urgently
NS
Nonhlanhla S's update11 Aug 2022, 17:30
Reviewer Update
So now the account is canceled without our consent. We did not request a cancelation but the reopening of the account that was suspended after paying. We need the account opened urgently