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I really don't know how to explain this but here goes, I am a new customer to Vumatel and I understand you must first pay so that Vumatel can send guys out to do the installation. I did give them a debit order date while doing the order which was the 1st of every month and since then I have changed it to the 20th of every month but now they still try to the funds on the 1st & when I try to change the date with customer services they are not helpful - they say they will send you a link on sms or email but nothing arrives, This is really bad customer services coming from a company that is linked with Vodacom !!!! The worst ever service provided & will never recommend to a friend or enemy, really !!!!!!