MN
Mzwakhe N
1 reviews | Active since Jun 2023
18 Jun 2023, 15:11
My wifi disconnected without explanation
Ref MWB***9.. My wifi was disconnected on Monday morning without any explanation, I tried calling mweb for the whole week and they keep on telling me they will do a follow up with Vumatel. I don't owe them a cent but they just decided to disconnect me
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Vumatel's replyOfficial
19 Jun 2023, 10:41Good day Mzwakhe N
Thank you for your getting touch.
We do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Thank you for your getting touch.
We do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Vumatel's reply19 Jun 2023, 10:41
Official
Good day Mzwakhe N
Thank you for your getting touch.
We do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Thank you for your getting touch.
We do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team