My services was disconnected I contacted Webafrica on Monday to reconnect

My services was disconnected I contacted Webafrica on Monday to reconnect. They informed me that they cannot pick my account up with the cell phone number provided. They cannot create a payment link for me however they going to escalate it to Vumatel it will take 24-48 hours. This morning I contacted Webafrica again who informed me they need to verify my address I need to send them proof which I did. However they can still not sort it out they will escalate it to Vumatel again who will take 3-5 working days. This is very bad service I must spend hundreds of rands on data now. Why it's not a problem I created how can they take so long to resolve it. I won't recommend them to anyone.