My service has been off for more than 6 days and each time I call it's simply we waiting on Vumatel's technical staff to report on this

My service has been off for more than 6 days and each time I call it's simply we waiting on Vumatel's technical staff to report on this. I can't work, I have spent fortunes on data and guess what they will charge me full price next month. Without a doubt researching a new provider for our home fiber stay away from Vox, and Vumatel