AT
Avelile T
1 reviews | Active since Dec 2022
15 Dec 2022, 10:22
My service has been down since november but i made payment
I made payment on the 3rd of November and my service since then . They decucted again in december but my service is still down... when I contact webafrica they refer me to vuma and vuma has been sending technicians and they only stand at the gate then they leave.... the other one came and took a picture of the router then left.... I visited the vuma office in vosloorus and WoW... what a joke.... I'm not happy and i want a refund
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Replies (7)0
Replies (7)AT
Avelile T's updateReviewer Update
15 Dec 2022, 10:34920299.0
AT
Avelile T's update15 Dec 2022, 10:34
Reviewer Update
920299.0
AT
Avelile T's updateReviewer Update
15 Dec 2022, 10:34That's the ticket number i got
AT
Avelile T's update15 Dec 2022, 10:34
Reviewer Update
That's the ticket number i got
Vumatel's replyOfficial
15 Dec 2022, 10:52Good day
Kindly note that we have escalated your inquiry to our maintenance team to assist. We will revert once feedback is received
Kind Regards
Zoleka Guca
Kindly note that we have escalated your inquiry to our maintenance team to assist. We will revert once feedback is received
Kind Regards
Zoleka Guca
Vumatel's reply15 Dec 2022, 10:52
Official
Good day
Kindly note that we have escalated your inquiry to our maintenance team to assist. We will revert once feedback is received
Kind Regards
Zoleka Guca
Kindly note that we have escalated your inquiry to our maintenance team to assist. We will revert once feedback is received
Kind Regards
Zoleka Guca
AT
Avelile T's updateReviewer Update
15 Dec 2022, 12:36Thank You and i also want a refund for november since my service was down the entire month
AT
Avelile T's update15 Dec 2022, 12:36
Reviewer Update
Thank You and i also want a refund for november since my service was down the entire month
Vumatel's replyOfficial
15 Dec 2022, 14:51Good day
Kindly contact your ISP for any assistance with billing and refund inquiries.
Kind Regards
The Vuma Team
Kindly contact your ISP for any assistance with billing and refund inquiries.
Kind Regards
The Vuma Team
Vumatel's reply15 Dec 2022, 14:51
Official
Good day
Kindly contact your ISP for any assistance with billing and refund inquiries.
Kind Regards
The Vuma Team
Kindly contact your ISP for any assistance with billing and refund inquiries.
Kind Regards
The Vuma Team
AT
Avelile T's updateReviewer Update
15 Dec 2022, 15:07But web Africa reffered me back to vuma
AT
Avelile T's update15 Dec 2022, 15:07
Reviewer Update
But web Africa reffered me back to vuma
Vumatel's replyOfficial
28 Dec 2022, 08:13Good day
Kindly note tat that the team has requested your alternative contact details as they tried to make contact with you however the call was unsuccessful.
Kind Regards
Zoleka Guca
Kindly note tat that the team has requested your alternative contact details as they tried to make contact with you however the call was unsuccessful.
Kind Regards
Zoleka Guca
Vumatel's reply28 Dec 2022, 08:13
Official
Good day
Kindly note tat that the team has requested your alternative contact details as they tried to make contact with you however the call was unsuccessful.
Kind Regards
Zoleka Guca
Kindly note tat that the team has requested your alternative contact details as they tried to make contact with you however the call was unsuccessful.
Kind Regards
Zoleka Guca