My refund

Good day, Sir/Madam

I trust that you are well

my name is Mosima Rankapole ,

I would like to log a complaint under Vuma/Vuma fibre

on the 30 of July 2025 at 13:51 pm...i have made a payment for my VumaTel PTY (LTD)

I paid R309 at Pep store at Mabopane Square

I was downgrading from the one that i was paying before.. which was R440 pm

I have firstly consultant firstly with one of the sales representatives she goes by the name of Charmaine..known as Vee

When i got home i noticed that there was no network connection

I went to pep in regards to that

And they told me that i should go to the people who were assisting me from VumaTel in regards to the re connection

I did so , but they have failed to help me, i asked for her manager's contact details or someone superior to her so that they can assist me.. but refused , she told me that they are not allowed to share contact details of their managers

she asked me to send them my proof of account, i did

she said that is where they are going to send my money within 7 to 14 days

Her full name is Voningo Charmaine Manganyi-- she stays at 20531,Bontle street soshanguve 0152

Her contact details are ***

she gave me contact details of one of a lady that she works with her name is Dineo

but still she could not help me

There is nothing that they have asked me to do , that i didn't do

Vee / Charmaine she ended up telling me that i am abusing her

I am only asking for my money back and she needs to be dealt with

And i should be there or made aware