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KS
Kevin S

1 reviews | Active since Nov 2017

25 Nov 2017, 19:45

My line is fasting than Vumatels support, and even thats bad!

Once again, I have know idea where to begin. This is my 3rd review of Vumatel with an issue that has been ongoing for 5 weeks. I have to constantly write new reviews, as Vumatel do not respond to the follow up comments on my previous reviews. We have been experiencing pings of 1.5 seconds, Download speeds of 0.47Mbps and upload speeds of 0.61Mbps on a 20/2 line. We have been in contact with our ISP, and Vumatel, and NOTHING is getting done to fix our problem.

Vumatel have been constantly making promises to escalate, call us back, email us back, and last week Friday, even made the promise to have a conference call with my ISP, Vumatel and with myself, to which I am still waiting. I think it is time for the superzeros (management) to get involved.

0
Replies (2)
KS
Kevin S's update27 Nov 2017, 18:02
Reviewer Update
I just don’t get it.... Is there actually any honest person at Vumatel? Once again, ANOTHER failed promise from Vumatel! I am still waiting for someone to contact me from WebAfrica! As stated in our telephone conversation, WebAfrica did troubleshooting when we first had this issue 5 weeks ago! The reason we are dealing with you guys, is because WebAfrica found no issue on there side!! So now we are just going round in circles... Vumatel is the definition of useless!
KS
Kevin S's update27 Nov 2017, 18:02
Reviewer Update
I just don’t get it.... Is there actually any honest person at Vumatel? Once again, ANOTHER failed promise from Vumatel! I am still waiting for someone to contact me from WebAfrica! As stated in our telephone conversation, WebAfrica did troubleshooting when we first had this issue 5 weeks ago! The reason we are dealing with you guys, is because WebAfrica found no issue on there side!! So now we are just going round in circles... Vumatel is the definition of useless!