My ISP recommends to change fibre provider

Item: Vumatel
Rating: 1
Author: Ephraim M

There is no feedback to end users, nor is there any feedback to ISPs The support consultant at my ISP suggested we change fibre providers, she says they have endless trouble and no service delivery or communication from Vumatel. Reports are that there is a network break, in Norwood, but no ETA as to when this will be resolved.

Helpful (0)

Replies (3)

Ephraim M's updateReviewer Update

28 Oct 2022, 09:25

yes, thank you, we are back online. it's a pity that there is only communication when public complaints are made, it will, unfortunately, take a lot more to keep your customers...

Ephraim M's update28 Oct 2022, 09:25

Reviewer Update

yes, thank you, we are back online. it's a pity that there is only communication when public complaints are made, it will, unfortunately, take a lot more to keep your customers...

Ephraim M's updateReviewer Update

29 Oct 2022, 21:09

Thanks for the apology, but it really has no value unless you can inform your customers of corrective measures that are being put in place to improve customer service.

Ephraim M's update29 Oct 2022, 21:09

Reviewer Update

Thanks for the apology, but it really has no value unless you can inform your customers of corrective measures that are being put in place to improve customer service.

Vumatel's replyOfficial

31 Oct 2022, 08:18

Good day
Please note that there is an outage in your area as there are issues with Zhone devices and repairs are still in progress. We will revert once feedback is received.

Kind Regards
Zoleka Guca

Vumatel's reply31 Oct 2022, 08:18

Official

Good day
Please note that there is an outage in your area as there are issues with Zhone devices and repairs are still in progress. We will revert once feedback is received.

Kind Regards
Zoleka Guca