My Husband and I moved into a new place 2 weeks ago

My Husband and I moved into a new place 2 weeks ago. We constantly have to follow up and call them. We were given a ticket number ***2 and was told that they will escalate again because the scheduling department did not acknowledge the previous ticket. This is pathetic and honestly so frustrating! We have to buy data weekly because of their lack of service! We told them we work during the week and can only be home on weekends, they called my husband in the week and said they are at our house. AFTER WE SAID WERE NOT HOME IN THE WEEK!