My Fibre Drops Every Night at 8PM – Still No Fix from Webafrica or Vumatel

For over a week now, my Vuma Reach fibre line drops every single night between 19:00 and 20:00, and Webafrica has failed to resolve it.

Each time the connection goes down, my ONT shows the error: “Registration with the OLT failed.”

The optical signal is fine. My ISP, Webafrica, confirmed the ONT is registered and escalated the issue to Vumatel. Vumatel then closed Case #***0 claiming the problem was resolved — it wasn’t.

Webafrica opened and closed multiple tickets, including:

#328002 #328017 Yet the line continues to drop every single evening during peak hours. This is not a coincidence. It is either: OLT port congestion Prioritization issue Or a misconfigured GPON segment Despite repeated complaints, I have received no permanent resolution, no update from technical teams, and no transparency about what’s actually being done. 👇 I am demanding: A proper investigation by Vumatel into the OLT port performance Migration to a different port if congestion is confirmed Service credits or refund for the daily outages A formal written update from Webafrica’s senior technical support I am logging every outage with date, time, and error — and I will take this further to ICASA if nothing is done. This is completely unacceptable.

Name: Warren Sithole Location: 130 Frank Adams Avenue, Eersterust Contact: *** ISP: Webafrica FNO: Vumatel Case Refs: ***0 (Vumatel), #328002 / #328017 (Webafrica)