My fibre connection ...

My fibre connection has been off since yesterday afternoon 4pm I've reported it 3 times to Vodacom already ( Vodacom has been amazing , if the problem was with Vodacom it would have been fixed already, unfortunately they can't do anything as the problem is with Vumatel) And in the meantime I have to purchase data at very high cost, will Vumatel reimburse me for that (I doubt) Just get my connection fixed Is it so difficult