MG
Mark G
1 reviews | Active since Mar 2022
30 Oct 2024, 13:22
Mweb/Vumatel Get it together man!!
Lodged a complaint with Mweb as my mom's Internet has been down for 3 days. It has been escalated to Vumatel technicians, but nothing has happened!!! Very frustrating because my folks are in a Retirment home and their sim cards don't work there. The only contact we have is through having WIFI. CMON guys, work your magic here my mother has to go to the office to get Wi-Fi and my dad has Alzheimer's so it's really difficult to leave him alone.
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
31 Oct 2024, 09:32Good day Mark
Please provide us with your full address, and we will advise on the ticket logged with your ISP.
Kind Regards
The Vuma Team
Please provide us with your full address, and we will advise on the ticket logged with your ISP.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply31 Oct 2024, 09:32
Official
Good day Mark
Please provide us with your full address, and we will advise on the ticket logged with your ISP.
Kind Regards
The Vuma Team
Please provide us with your full address, and we will advise on the ticket logged with your ISP.
Kind Regards
The Vuma Team
Best regards,
MG
Mark G's updateReviewer Update
31 Oct 2024, 09:52Hi Vumatel.
The addres is:
Mr Brian Grunebaum
Unit E2
Golden Acres
85 George Avenue
Sandringham
2192
Account No ***2
Please note its going to be hard to contact her because the mobile line does not work in their apt. But if you send me an sms I'll be able to ensure someone is there!
My number ***
The addres is:
Mr Brian Grunebaum
Unit E2
Golden Acres
85 George Avenue
Sandringham
2192
Account No ***2
Please note its going to be hard to contact her because the mobile line does not work in their apt. But if you send me an sms I'll be able to ensure someone is there!
My number ***
MG
Mark G's update31 Oct 2024, 09:52
Reviewer Update
Hi Vumatel.
The addres is:
Mr Brian Grunebaum
Unit E2
Golden Acres
85 George Avenue
Sandringham
2192
Account No ***2
Please note its going to be hard to contact her because the mobile line does not work in their apt. But if you send me an sms I'll be able to ensure someone is there!
My number ***
The addres is:
Mr Brian Grunebaum
Unit E2
Golden Acres
85 George Avenue
Sandringham
2192
Account No ***2
Please note its going to be hard to contact her because the mobile line does not work in their apt. But if you send me an sms I'll be able to ensure someone is there!
My number ***
Vumatel's replyOfficial
31 Oct 2024, 12:43Good day Mark
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply31 Oct 2024, 12:43
Official
Good day Mark
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Best regards,
MG
Mark G's updateReviewer Update
03 Nov 2024, 11:38Your guys came and sorted it out! It's a pity you are not the direct contact and I have to go through Hellopeter to get a response. But sterling job, I'm am so grateful!
MG
Mark G's update03 Nov 2024, 11:38
Reviewer Update
Your guys came and sorted it out! It's a pity you are not the direct contact and I have to go through Hellopeter to get a response. But sterling job, I'm am so grateful!