MWEB & VUMATEL PATHETIC INTERNET SERVICE

We have experienced PATHETIC service from Mweb and Vumatel. We have a 10 mb/s uncapped fibre line and have not had ANY internet since Sunday morning. We have tried to resolve this issue since Monday the 7th of December to no end.

Whenever we call we are just told by Mweb that it's Vumatel's fault and they need to resolve it. When we phone Vumatel they tell us that its Mweb's fault. We have phoned numerous times just to hear the same old story over and over again.

So now we are here attempting to work from home while Mweb and Vumatel play the blame game with each other while nothing gets resolved.

This is utterly unacceptable and I have never in my life experienced this useless level of service. What exactly are we paying for here? So that Mweb and Vumatel can shift blame onto each other while we (THE CUSTOMER WHO PAYS TO RECEIVE A SERVICE) are left without any internet to do our daily jobs?

The only reference we received was ISP-256880 to log the issue (which gets disputed by both vumatel and mweb back and forth as to who is as fault.)

Mweb and Vumatel - Stop fighting with each other and resolve this issue or we will take our business elsewhere. At this stage I will discourage everyone I know and work with to ever make use of this pointless internet plan - a plan that will just leave you without any service for a week on end.

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