MWEB & VUMA REACH ARE ****S THEY DEBITED ME SUCCESSFULLY THEN 5 DAYS LATER THE DISCONNCETED MY SERVICES WITH NO REASON

In October my services were cancelled and requested for a payment link which was sent to me after 2 weeks even worse for an old address that I'm no longer using, it took almost the whole month for that to be fixed.

I then requested for my bill date to be the 26th which never happened because I was debited on 01/12/2025 which was still okay for me but this morning I'm waking up to my services cancelled yet my D/O went off successfully and my money is with you!!!!!!!!!!!!

I sent a chat message and spoke to Carl who was very rude and left me me hanging on the chat from 08:05 - 10:05 after he said he was connecting me to sales, I then had to reach out again and spoke to Neil at 08:31 who then advised that they reconnecting my services and that it was successful and 2 hours later I'm still not connected.

Then I reached out again and spoke to Lameez who opted to call me back and she did then went on to tell me that no my services have been cancelled by VUMA REACH and she cannot tell me why which I find it ******** then I was told that they have to first refund me and recapture my application and that will take 2 days WHICH IS UNACCAPTABLE and said a manager will call me but I have not even received that call....... I NEED TO BE RECONNECETD