Mweb and Vumatel ..disgusting fibre service providers

Very poor service and terrible after sales service of fault caused by Vumatel installation team. Had fibre installed about a year ago. Installation team messed up by taking cable through trees to the house. A year later and branches of tree stretched cable and fibre broke. Although maintenance team from brightlink confirm that installation team messed up, they want us to pay for the new installation, which we refused.. Requested photos which we sent. Its been 14 days WITHOUT INTERNET and this issue has not been resolved between MWEB, BRIGHTLINK and VÙMATEL. We are calling them everyday and the matter has been "ESCALATED " for the last 7 days but nothing is being done. Tried to look for a different service provider but unfortunately VUMATEL is the only fibre provider in our area. God help us!!!