1 reviews | Active since Apr 2019
Mveb/ Vumatel
The customer service experience has been extremely disappointing. It has been nearly impossible to receive assistance through either the mobile app or the WhatsApp support channels. I have attempted to reach the support team for several days without success. On the rare occasions when I do receive a response, I am either informed that no support agents are available or I am left on hold for an excessive amount of time.
It is concerning that customers are expected to wait indefinitely for assistance. Many of us have professional obligations, and it is unreasonable to spend entire days seeking help—especially when we are paying for a service that is not being delivered as promised.
Thank you for getting in touch with us.
You device seems to be powered off please also advise if you have any outages in your area.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider).
This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fiber provider(us), if the issue is fiber-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards,
The Vuma Team.
Best regards,
Thank you for getting in touch with us.
You device seems to be powered off please also advise if you have any outages in your area.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider).
This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fiber provider(us), if the issue is fiber-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards,
The Vuma Team.
Best regards,
I also did it again on Sunday, following up, because I had no correspondence from you.
I have now reached out again today, and I have been on hold for 2hours without assistance.
I also did it again on Sunday, following up, because I had no correspondence from you.
I have now reached out again today, and I have been on hold for 2hours without assistance.
Thank you for getting in touch with us.
Please confirm if your internet connection has been restored.
Kind regards,
The Vuma Team.
Best regards,
Thank you for getting in touch with us.
Please confirm if your internet connection has been restored.
Kind regards,
The Vuma Team.
Best regards,
Yes my internet has been restored.
Thank you
Yes my internet has been restored.
Thank you