fW
franscoies W

1 reviews | Active since Mar 2009

18 Oct 2022, 07:18

move isp and loose vumatel benefits....

i have been using vumatel fibre since 2017... i received the free speed upgrade from vumatel... nice...

https://techcentral.co.za/free-vumatel-speed-upgrades-until-2023/212376/

free speed upgrades until jan 2023...

i moved my isp from home-connect to afrihost...

i was offline for 2 weeks as vumatel had my address wrong... not even the same subburb... took them 2 weeks to assist and fix their error... could not work from home for 2 weeks... lost income...

now finally working and on afrihost now i am told i do not get the free speed upgrade that vuamtel is giving until jan 2023...?

supporting vumatel for almost 6 years and i did qualify for speed upgrade but moving to another isp you loose your benefits/history.... plus 2 weeks no fibre... eish......

https://techcentral.co.za/free-vumatel-speed-upgrades-until-2023/212376/

0
Replies (6)
Vumatel
Vumatel's reply18 Oct 2022, 12:48
Official
Good day Franscoies

Thank you for being in contact with us. We have escalated your query to Afrihost 
for further assistance.

Regards
The Vuma Team
fW
franscoies W's update19 Oct 2022, 22:34
Reviewer Update
you say you have escalated? i have not heard anything or have been contacted?
Vumatel
Vumatel's reply20 Oct 2022, 12:45
Official
Good day

We are still waiting for feedback from The ISP. We will follow up with the team and revert.

Regards
The Vuma Team 
fW
franscoies W's update24 Oct 2022, 11:43
Reviewer Update
hi

any possible update available?
fW
franscoies W's update01 Nov 2022, 19:23
Reviewer Update
afrihost refuses to give me the free speed upgrade from vumatel as i moved isp and their speed upgrade dates has gone by. so one should never move isps else you lose your vumatel benefits? is this how vumatel and ips's operate... nice...
fW
franscoies W's update23 Nov 2022, 16:59
Reviewer Update
bad service and products really sucks