Months Without Internet Because Vumatel Won't Update a Simple ONT Change

I am beyond frustrated with the complete lack of urgency from Vumatel.

My internet has been offline since May 2026 because Vumatel's system still reflects the incorrect ONT serial number after my ONT was replaced. Webafrica has already updated their records with the correct serial number and has repeatedly followed up with Vumatel, requesting that their portal be updated to match the new device.

Despite numerous escalations and follow-ups over the past several weeks, Vumatel still has not made this simple change.

This mismatch between Vumatel's records and the physical ONT installed at my premises appears to be preventing my connection from being provisioned correctly, leaving me without internet for months. I work from home and rely on a stable connection, yet I have been left without service while being bounced between companies with no resolution.

It is unacceptable that something as straightforward as updating an ONT serial number has taken this long. Customers should not have to chase multiple parties repeatedly for an issue that is entirely within Vumatel's control to resolve.

I am asking Vumatel to urgently update their system with the correct ONT serial number, reprovision my line if necessary, and restore my internet service immediately. The level of delay and lack of accountability has been incredibly disappointing.

No customer should be left without internet for this long because of an administrative oversight.