Monthly connection downtimes. Unreliable service.

Item: Vumatel
Rating: 4
Author: Sandile M

Monthly connection faults! Connection so unreliable! We have had no connection for the last 24 hrs. Fly.cool (service provider) is unhelpful. I have submitted numerous complaints on the subject, on this platform. Chatbot is useless.

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Replies (1)

Sandile M's updateReviewer Update

24 Sept 2025, 13:22

Hi. Again we have no internet tooday (24 September 2025). The problem seemed to have been resolved on 21 Septemmber 2025. We have logged downtimes a whopping 24 times this year alone. This is how unreliable your internet provision is. These are the dates when we logged complaints.
29 December 2025
02 January 2025
09 January 2025
10 January 2025
21 January 2025
28 Janyary 2025
14 February 2025
25 February 2025
27 February 2025
28 February 2025
04 March 2025
25 April 2025
26 April 2025
30 April 2025
05 June 2025
06 June 2025
09 June 2025
22 June 2025
04 July 2025
12 July 2025
27 August 2025
1 September 2025
21 September 2025
24 September 2025

There is proof of all these instances.

Sandile M's update24 Sept 2025, 13:22

Reviewer Update