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Waldo S

1 reviews | Active since Oct 2017

15 Oct 2018, 10:40

Month to install??

I have placed a order with Vumatel last week and I was notified that they will only start installing new fiber lines in middle November due to a backlog.

This is unacceptable, how can I wait a month for you to pull a cable from the access box which is outside my house to the inside.

I haven't even started my contract with you and I am already an unhappy customer.

0
Replies (7)
Vumatel
Vumatel's reply15 Oct 2018, 11:10
Official

Good Morning Waldo

We trust that you are well.

We will look into your issue and revert back to you.

We hope you find the above in order.

Kind Regards

The Vuma Team

WS
Waldo S's update15 Oct 2018, 13:17
Reviewer Update
Do you perhaps know when I'll get feedback on the above?
WS
Waldo S's update15 Oct 2018, 13:18
Reviewer Update
Do you perhaps know when I'll get feedback on the above?
Vumatel
Vumatel's reply15 Oct 2018, 13:24
Official

Hi Waldo

We will revert back to you as soon as we have information.

Regards

The Vuma Team

WS
Waldo S's update16 Oct 2018, 10:08
Reviewer Update
Any update on the above issue?
Vumatel
Vumatel's reply16 Oct 2018, 17:44
Official

Hi Waldo

The team had advised that we will start booking in the 3rd week of November as we are busy with prep work to ensure that installations run smoothly. We truly apologise for the experience you have had with us thus far.

Regards

The Vuma Team

WS
Waldo S's update17 Oct 2018, 07:48
Reviewer Update
Is it possible that another company takes over the fiber box installed in the complex? Seeing that you will only start taking bookings in the 3rd week of November? "The team had advised that we will start booking in the 3rd week of November as we are busy with prep work to ensure that installations run smoothly. We truly apologise for the experience you have had with us thus far. "