Monopolies who just don't give a damn about paying customers!

We were so excited when we attended a Vumatel community meeting when the execs told us fiber would be rolled into our neighborhood (Albertville). They installed the fiber however when we were informed we could order, that's when the company started going at a slow rate. It's been over 3 weeks since we placed our order, I even emailed the scheduling department (no response) and the call center agents cannot give me a definitive answer as to when we will get our order. This is a classic example of monopolies treating paying customers like they're doing us a favor. Highly disappointed.