Money Paid Pending

I paid my vumatel account as per usual via the easy pay app R400 on the 2nd of September and I wasn’t reconnected, I then called Supersonic to enquire why I wasn’t reconnected they said the payment shows as pending I waited a few more days and kept on calling and sending e-mails back and forth with prove that the money left my account but still nothing was happening so on the 9th of September I decided to buy another voucher R400 since it’s been 8 days without being reconnected . We are in October now and I’m still waiting for a response or feedback from your agent I even called last week to find out what’s happening and if there is a place I can lay a complaint one of your agents said I should email the complaint to her and she will forward it ! Please return my money I can’t pay and there’s no trace when I’ve been paying with the same method for years and never encountered problems