tM
tshepo M
1 reviews | Active since Nov 2012
19 Sept 2022, 12:50
Money back
Last month I asked for payfast acc so that i can make a payment. After making the payment it did not reflect on their side. Then I made a normal payment through the debit order and it went through. Home-Connect promised me that my payfast will be picked up and located to me but it never happened. This month my acc was debited again. I want my money back. The Bot is no longer acknowledging or responding to my query. Times are tough. I want my money back
Helpful (0)
Replies (4)0
Replies (4)tM
tshepo M's updateReviewer Update
19 Sept 2022, 18:41Home-CONNECT still can't pick up the payment. To whom does the payfast acc belong to? Is it not vuma?
tM
tshepo M's update19 Sept 2022, 18:41
Reviewer Update
Home-CONNECT still can't pick up the payment. To whom does the payfast acc belong to? Is it not vuma?
tM
tshepo M's updateReviewer Update
20 Sept 2022, 11:57Sent.
Don't credit my acc, it was supposed to be done last month. Just payback the money.
I had a similar experience with webafrica and i cancelled the order and moved to home-connect but it's you who manage the accounts not these companies
Don't credit my acc, it was supposed to be done last month. Just payback the money.
I had a similar experience with webafrica and i cancelled the order and moved to home-connect but it's you who manage the accounts not these companies
tM
tshepo M's update20 Sept 2022, 11:57
Reviewer Update
Sent.
Don't credit my acc, it was supposed to be done last month. Just payback the money.
I had a similar experience with webafrica and i cancelled the order and moved to home-connect but it's you who manage the accounts not these companies
Don't credit my acc, it was supposed to be done last month. Just payback the money.
I had a similar experience with webafrica and i cancelled the order and moved to home-connect but it's you who manage the accounts not these companies
tM
tshepo M's updateReviewer Update
21 Sept 2022, 13:37Just tell me when am I getting the money. It's not for me to know your internal processes. Ntswaki yesterday told me it's not your responsibility but ISP to do account queries. Then I asked for her line manager, she now asked me where i got the easypay account number from. The emails that i sent have message trails and attachments for someone to go through if they're interested in helping me. I've attached again and resent
tM
tshepo M's update21 Sept 2022, 13:37
Reviewer Update
Just tell me when am I getting the money. It's not for me to know your internal processes. Ntswaki yesterday told me it's not your responsibility but ISP to do account queries. Then I asked for her line manager, she now asked me where i got the easypay account number from. The emails that i sent have message trails and attachments for someone to go through if they're interested in helping me. I've attached again and resent
tM
tshepo M's updateReviewer Update
22 Sept 2022, 11:42"ISP handle the billing and refund requests..." does that mean vuma is exonerated when the billing was supposed to have been fixed last month already?
-Is this part of your Service Level Agreement that vuma has nothing to do with billing
-Now that you have established that the money went to someone in Durban. Who is supposed to hunt down the vuma client who received the payment?
-Should I wait for your client to decide if he/she is kind enough to pay into my account?
-What about the employee who gave me the incorrect easypay acc?
Mxm.....I want my money back
-Is this part of your Service Level Agreement that vuma has nothing to do with billing
-Now that you have established that the money went to someone in Durban. Who is supposed to hunt down the vuma client who received the payment?
-Should I wait for your client to decide if he/she is kind enough to pay into my account?
-What about the employee who gave me the incorrect easypay acc?
Mxm.....I want my money back
tM
tshepo M's update22 Sept 2022, 11:42
Reviewer Update
"ISP handle the billing and refund requests..." does that mean vuma is exonerated when the billing was supposed to have been fixed last month already?
-Is this part of your Service Level Agreement that vuma has nothing to do with billing
-Now that you have established that the money went to someone in Durban. Who is supposed to hunt down the vuma client who received the payment?
-Should I wait for your client to decide if he/she is kind enough to pay into my account?
-What about the employee who gave me the incorrect easypay acc?
Mxm.....I want my money back
-Is this part of your Service Level Agreement that vuma has nothing to do with billing
-Now that you have established that the money went to someone in Durban. Who is supposed to hunt down the vuma client who received the payment?
-Should I wait for your client to decide if he/she is kind enough to pay into my account?
-What about the employee who gave me the incorrect easypay acc?
Mxm.....I want my money back